Privacy Notice

Company: The Back Door • Website: www.thebackdoor.co.za • Contact: orders@thebackdoor.co.za

Introduction

Thank you for choosing to be part of our community at The Back Door (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at orders@thebackdoor.co.za.

This privacy notice describes how we might use your information if you:

• Visit our website at www.thebackdoor.co.za
• Engage with us in other related ways — including any sales, marketing, or events

In this privacy notice if we refer to:

• “Website”, we are referring to any website of ours that references or links to this notice.
• “Services”, we are referring to our website and other related services, including any sales, marketing, or events.

Purpose of this notice

Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.

What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Personal Information Provided by You. We collect names; phone numbers; email addresses; usernames; passwords; billing addresses; debit/credit card numbers; and other similar information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data. This includes IP address, device information, browser type and settings, activity on the Website (date/time stamps, pages and files viewed, searches and other actions), device event information (system activity, error reports, hardware settings).
• Device Data. Depending on the device, this may include IP address (or proxy), device and app IDs, location, browser type, hardware model, ISP/mobile carrier, operating system, and configuration details.
• Location Data. We may collect precise or imprecise location data (e.g., via IP address). You can refuse or disable location permissions; certain features may not function without them.

How do we use your information?

We use personal information collected via our Website for a variety of business purposes described below. We indicate the specific processing grounds we rely on next to each purpose:

• Request feedback and contact you about your use of our Website.
• Send administrative information (product, service, feature updates; changes to terms, conditions, and policies).
• Protect our Services (fraud monitoring and prevention).
• Enforce terms, comply with legal and regulatory requirements, or perform a contract.
• Respond to legal requests and prevent harm.
• Administer prize draws and competitions you elect to enter.
• Facilitate delivery of services you request.
• Respond to inquiries / support and resolve issues.
• Marketing and promotions per your preferences (you can opt out at any time; see “What are your privacy rights?”).
• Deliver targeted advertising (including via third parties) and measure effectiveness.

Will your information be shared with anyone?

We may process or share your data based on the following legal bases:

• Consent
• Legitimate Interests
• Performance of a Contract
• Legal Obligations
• Vital Interests

More specifically, we may need to process your data or share personal information in connection with business transfers, and with vendors/consultants/third-party service providers as needed for services like payments, analytics, email delivery, hosting, customer service, and marketing. We may also share with affiliates and business partners as appropriate. We do not sell or rent your information for third-party promotional purposes unless described in this notice.

Who will your information be shared with?

Categories include: Data Analytics Services; Order Fulfilment Service Providers; Performance Monitoring Tools; Sales & Marketing Tools; Social Networks; Website Hosting Service Providers; Communication & Collaboration Tools.

If we processed your data based on consent and you wish to revoke it, contact us (see “How can you contact us about this notice?”).

Do we use cookies and other tracking technologies?

See our Cookie Notice for details, including how to refuse certain cookies.

How long do we keep your information?

We do not keep personal information for longer than 1 year unless dictated by other legislation. When no ongoing business need exists, we will delete or anonymize your information; if deletion is not possible (e.g., backups), we will securely store and isolate it until deletion is possible.

How do we keep your information safe?

Transmission of personal information is at your own risk. Please access the Website within a secure environment.

Do we collect information from minors?

By using the Website, you represent that you are at least 18, or are the parent/guardian of a minor using the Website with your consent. If we learn we have collected data from users under 18, we will deactivate the account and delete the data promptly. Please notify us at orders@thebackdoor.co.za if you believe we have such data.

What are your privacy rights?

If you believe we are unlawfully processing your personal information, you have the right to complain to the South African Information Regulator. Contact details: https://www.justice.gov.za/inforeg/.

Cookies and similar technologies: Most browsers accept cookies by default. You can remove or reject cookies in your browser settings. This may affect certain features. To opt out of interest-based advertising on our Website, visit aboutads.info/choices.

Controls for Do-Not-Track (DNT) features

If a standard is adopted that we must follow, we will describe our approach in a revised notice.

Do we make updates to this notice?

Updated versions will be indicated by an updated “Revised” date and become effective when accessible. For material changes, we may post a prominent notice or contact you directly. Please review this notice periodically.

How can you contact us about this notice?

If you have questions or comments, contact us at orders@thebackdoor.co.za or by post at:

The Back Door Rosebank Quarter, 9 Walters Street, Rosebank, 2196

How can you review, update, or delete your data?

Depending on your country’s laws, you may request access to, correction of, or deletion of your personal information. Please contact us at orders@thebackdoor.co.za.